T & Cs

Yourtherapy.services and yourtherapy.website are the same.

To comply with GDPR, please only complete the form when you have paid your deposit/session, to avoid collecting information I do not require.

Please read these terms and conditions carefully, as they apply to the provision of my professional services.

By making an appointment, you are agreeing to the following terms and conditions.

If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with Yourtherapy.services, Yourtherapy.website.

Free discovery call

I offer a free 20-30 minute online initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to ensure the compatibility, match and suitability between client and therapist. During these calls, estimates of the number of sessions required (to deal with your presenting issue) are given on the basis of the information presented at that time (rough guidelines, and are subject to change).

Booking and payment

It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking. The invoice I send you will remind you of the payment date.

Online sessions: A non-refundable 50% deposit is required for online sessions, and payment for online sessions must be made at least 48 hours before the scheduled session start time.

Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else.

In-person sessions: A non-refundable deposit of 50% is payable at the time of booking your first in-person session.

The balance of the fee is due at least 72 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.

Cancellations & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online session, or the session is payable in full.


No refunds will be issued for cancellations within 48 hours, however I may offer an alternative, at my discretion. Should there be 2 cancellations within the 48 hours period, no refund will be offered and no alternative will be offered.

Session fees are for my time and professional expertise, and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard individual session fee for any sessions you have attended, and taking in consideration all the prep work I will have done.

Session Fees

All professional fees will be disclosed to you prior to booking.

My professional fees are subject to review, and may increase from time to time. You will always receive confirmation of the professional fees before booking.

An invoice is sent to you detailing the sessions you have requested.

Payment Methods

Payment may be made online via the website, or directly into my bank account. Cash and cheques will not be accepted without prior agreement.

Contact between sessions

Any contact between sessions will be by telephone, email or letter during office hours only (Saturday to Monday, 11.00 till 20.00, UK/GMT time). Please bear in mind that I am often in sessions, and I can not stop a session to answer a message. Any messages received outside of these hours will be dealt with during opening hours only.

There is a clear amount of support outside of sessions. Timings are given to you in the price list. Should you exceed those times, I may have to change the fees and ask that you purchase extra time to reflect this.

Should you require full support before the session, I offer support for anxiety, crisis, panics. I also provide extra aftercare with therapeutic boosts, add ons.

Those services are charged separately.

Medical or psychological conditions

I will ask you questions about your medical history to establish any contra-indications to treatment, or better suitability with another RTT therapist. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve.

Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

It is your responsibility to be honest about your medical history, all of it, whatever it looks like.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g., GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

I however work with a UK NHS Psychiatrist, Dr N, trained in RTT, and as a Psychiatrist, Dr N is able to work with any condition. I am happy to provide his details should we feel you need this support. Furthermore, Dr N is contactable for Psychiatric Evaluation.

Age restrictions

You must be at least 18 years old to participate in online sessions, unless a parent/carer/guardian is in full view for the entire session, or full consent is given (depending on age of patient).

Clients under the age of 18 years old must be accompanied by a parent/carer or guardian for face to face appointments.

Attending your session

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

Hypnotherapy recordings/transformation recordings

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required.

Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

Outcome of session

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

Standards of behaviour

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times , for our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor.

If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.


All contacts, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example: • The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved.
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

Liability and indemnity

Under no circumstances will Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website.

In addition, you agree to defend, indemnify, and hold Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

Governing law

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales.

You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

Terms and conditions updates

These terms and conditions are subject to revisions without notice.

Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

Data protection

For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: privacy statement.

By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment.

The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

Concerns and complaints

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance, and I will endeavour to resolve the issue.

Statement of understanding

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement.

You also agree with the statements below:
“I confirm that I have been advised by Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, of the scope of the therapies that she provides, and give my full consent to receiving therapy sessions from Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website.

I understand that results may vary from person to person and the agreement by Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that hypnotherapy or any other therapy or information provided by Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment.

If I have any doubts or concerns about my health, I will seek advice from a relevant qualified healthcare professional at the earliest opportunity, even contacting emergency support.

I declare that, if advised by Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional at the earliest opportunity, and gain the appropriate written approval for Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, prior to the next therapy session.

I have been advised that I am free to terminate any or all sessions at any time.

I understand that my level of motivation is vital in the therapy process, and I agree and endeavour to participate in the sessions to the best of my ability and at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to the hypnotherapy recordings/transformation recordings, and/or carrying out other therapeutic tasks as appropriate.

I have accurately and truthfully answered any questions and provided background information during the initial consultation and/or first therapy session and will continue to do so during any subsequent therapy sessions.

I understand that I need to return this form to Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website.

Please note that no information is collected till this form is signed and returned to Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, and at least the deposit is paid.

Conditions regarding Hypnotherapy for Rapid Transformational Therapy ® (RTT®).

Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, offers hypnotherapy using the unique Marisa Peer Method.

Hypnosis is entirely natural, safe and relaxing. You will remain conscious and in complete control throughout. In hypnosis the person is regressed back to childhood memories to help discover the root cause of the issues. Then the client and Nathalie will work together in hypnosis to get an understanding of where the belief, the behaviour originated, with the view to changing it.

Please note, hypnosis alone is no guarantee of success. The client needs to want the change and be open and willing and motivated to want the change via hypnosis.

The information, techniques, methods, recommendations by Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, are not intended to substitute for the diagnosis and care by a qualified physician/GP, nor to encourage the treatment of illness by persons not recognisably and legally qualified. If you use hypnosis and are under medical care for ANY condition, do NOT make adjustments to ANY prescribed medication without the approval of your doctor. If in any doubt, you should seek your GP’s advice. All client data is kept strictly confidential.

You, the client, ............................................................................ certify:

  • That you are not suffering from/with any

    . Brief psychotic disorder

    . Delusional disorder

    . Epilepsy

    . Psychotic episode

    . Schizophrenia/schizoaffective disorder,

  • You are not awaiting a Psychiatrist referral, or awaiting a result from a Psychiatrist.

  • That you have provided the correct address and contact details of your documents.

  • That you will take part in all sessions free from the influence of either alcohol or drugs and will provide a list of any prescription medicines you are currently taking.

  • That you will ensure that the environment in which sessions are undertaken shall be safe and free from distractions and will inform the hypnotherapist if there is anyone else present or monitoring the session.

  • That you will not record the session (either by sound or visual means) without prior permission from the therapist.

  • That you understand and accept that the hypnotherapist may terminate the session without warning if the hypnotherapist should determine that the session has been booked for some purpose other than to receive therapy, and that should this occur, the client will remain liable for any session fee that may have been paid in advance.

  • That you provide a back-up number or text arrangement in case of technology failure, and a third-party emergency contact number.

  • I can not work with epileptics, nor anyone with a diagnosed psychotic episodes, or disorder, or suspected psychotic disorders.

  • I can confirm that I have read the above and understand the process of hypnotherapy and accept these terms and conditions.




By signing this form, I consent that Nathalie Crittenden-Lopis, Yourtherapy.services and Yourtherapy.website, may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

My medical history and the treatments I am currently taking, prescribed or self medicated (please complete below and on separate page, if needed), N/A if not applicable to you

I consent to all the above (if you are printing this T & Cs, please add your initials at the bottom of each page to confirm that you consent to it all.

Therapist signature: Nathalie Crittenden-Lopis

Client signature: ...................................................

Date: …..................................